Warranty Notice

We are proud to guarantee that each Shun cooking knife manufactured in Japan leaves our factory in absolute faultless condition.

In case a product shows any faults in original material, construction, or workmanship it will either be replaced or repaired at no cost within a 10 years period of time. Normal wear and mistreatment are excluded from this warranty.

Our warranty only applies to products purchased from authorized Kai sales partners.

This guarantee does not restrict the consumer‘s statutory warranty rights.
The guarantee is given by kai Europe GmbH, Kottendorfer Str. 5, 42697 Solingen and only applies to the EU. The assertion of the guarantee is free of charge for the customer. During the warranty period, the consumer has at least one claim against kai Europe GmbH for supplementary performance in accordance with Section 439 Paragraphs 2, 3, 5 and 6 Clause 2 and Section 475 Paragraph 3 Clause 1 and Clause 5 of the German Civil Code (BGB).

The effectiveness of the guarantee obligation is not affected by the fact that one of the above requirements is not met.